FAQ

We will keep you informed about the status of your order via email. If you have registered, you can see the status of your orders and order history in your account. If you have specific questions about your order, you can contact us by phone or email.

You don't have to! In the third step of the cart, you will choose the option to purchase without registration. However, you will not be able to see the order status and order history.

As soon as the goods are ready for you, we will inform you by phone, email or SMS (depending on the customer's communication preference).

Yes, an order with personal collection can be extended by phone or email, where you can tell us your request to extend the order. If you ordered delivery by a shipping service and the goods have already been handed over to the shipping service, you need to communicate directly with the shipping service according to the instructions sent to your email by the shipping service.

Yes, the consumer can return the goods without giving a reason within fourteen days of purchase. The product must not be damaged in any way when returned. Detailed conditions for returning goods can be found in paragraph IV. of our terms and conditions.

If one of our products does not work correctly, you can make a complaint about the goods according to the following procedure: First, we recommend checking whether your brand has a Czech authorized service representative. Complaints handled by an authorized service representative are usually handled faster than at the seller. If there is no Czech representative, or if you want to handle the complaint at the seller, you can make a complaint in person at our store or send the complained goods to our address.

You can send the goods to the address: Mostárenská 2912/52, 703 00 Ostrava - Vítkovice, Czech Republic.

We resolve complaints as soon as possible, but no later than 30 days according to the terms of the complaints procedure. Unfortunately, we are unable to provide you with an exact date for processing in advance.

If it is necessary to resolve a complaint in an expedited procedure, this involves an individual assessment of the claimed goods by a technician. Some components must be claimed directly from the manufacturer and in this case we cannot guarantee a faster processing.

The following must be included with the complaint: the complete goods complained about, a copy of the tax document and, if you are sending the goods by post, a covering letter describing the defect. For more details, see the complaints procedure.