Poppet Directional Valve M-3SEW6U3X/420MG24N9K4QMAG24/P

🇬🇧 Frequently Asked Questions (FAQ)

🔧 Products & Technical

Are the listed items in stock?
You can see the availability for each product. For "In stock" items, we usually ship the same or next business day. The number of pieces in stock is updated twice a day.

Do you provide technical datasheets and certificates?
Yes, we provide catalog sheets and instructions for use for the items.

🛒 Orders & Accounts

Do I need an account to buy?
Guest checkout is available. Creating an account unlocks business pricing, order history, faster repeat purchases, and (subject to approval) invoice terms.

Can I modify or cancel an order after placing it?
Yes, until it’s handed over to the carrier. Call us as soon as possible for the fastest change.

How can I track my order?
We email order confirmations, dispatch notices, and tracking numbers. You’ll also find the status in your account.

🚚 Shipping & Delivery

How much is shipping?
Rates depend on weight, dimensions, order value, and destination country. The final price is shown before you confirm the order. Free or discounted shipping may apply above a set order value.

Do you ship internationally?
Yes — across the EU and selected nonEU countries. Lead times and terms vary by destination.

How long does delivery take?
Typically 1–2 business days domestically, 2–5 within the EU after dispatch. Oversized freight or customs clearance (nonEU) may extend transit times.

💳 Payments & Invoicing

Which payment methods do you support?
Bank transfer, online card payment (where available), cash on delivery (selected countries), and invoice terms for approved B2B accounts.

Can I pay on invoice with payment terms?
Yes — upon approval. We define limits and due dates individually.

How is VAT handled for EU / nonEU shipments?

• Czech customers: Czech VAT applies according to current rates.
• EU B2B with valid VAT ID: intraEU supply invoiced without VAT (reverse charge in destination country).
• EU B2C (nonVAT registered): VAT charged under distanceselling/OSS rules, typically at the destination country’s rate.
• NonEU: invoiced without VAT; import taxes/duties are payable by the recipient per local regulations.
  If you’re unsure, contact us — we’ll advise on the correct tax treatment.

Will I receive a tax invoice?
Yes. We send the invoice by email after dispatch; a paper copy can be added to the parcel on request.

🔄 Returns, Warranty & Claims

How do I submit a warranty claim?
Email us your order number, a fault description, and photos if possible. We’ll respond with the RMA procedure. For technical issues we can arrange diagnostics.

What is the warranty period?
Typically 24 months unless stated otherwise. Industrial use follows our terms & conditions and relevant standards.

Can I return goods?
B2C returns follow consumer law. B2B returns are assessed individually. Custommade hoses/assemblies are nonreturnable unless there’s a verified defect.

What if the parcel arrives damaged?
Check the package upon delivery, note any damage in the carrier’s protocol, take photos, and notify us within 24 hours — we’ll assist with the carrier claim.

🧰 Service & Support

Do you provide hydraulic service?
Yes — diagnostics, repairs, overhaul, hose crimping, and leak testing. Onsite service available subject to scheduling and location.

Do you offer onsite installation?
Yes, depending on capacity and region. Contact us for a quote and lead time.

Can you help with solution design?
Absolutely. Share your application parameters (pressure, flow, medium, temperature, spatial constraints) — we’ll propose a safe and reliable solution.